Customer Care Executive

Executive
  • Post Date: October 9, 2019
  • Apply Before: January 1, 2020
  • Career Level Executive
  • Experience Less than 1 Year
  • Gender Male
  • Qualification Diploma
Job Description

We are Hiring Customer Care Executive

Customer Care Executive at Ladio.lk

About Ladio.lk

To be a leading one stop store exclusively for ladies in all their trending purchase requirements at all times.

Moving forward by building trust of our customers, sustaining them for long term with unmatched quality in customer services and creating the sense of convenience in the product choices by making available the contents of the products in the online digital media sphere.

  • Salary – Rs 35000 – 45000
  • Age – less than 30
  • Males only

Job Description

Our growing e commerce business is looking for a skilled problem solver to join our team as a Customer Service Representative. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem.

Also the successful candidate for this role will have a strong command of the company’s customer service policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.

Job functions

  • Follow communication procedures, guidelines and policies
  • Assist with placement of orders, returns, or exchanges
  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Communicating with customers through various channels.
  • Knowing our products inside and out so that you can answer questions.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Ensure customer satisfaction and provide professional customer support.
  • Also, Managing all social media channels.( Facebook, Instagram, Whatsapp, Viber, ext )
  • Cross-sell and up-sell related products depending on the customers’ requirements.

Requirements

  • Advanced Diploma/Equivalent qualification or 1+ years’ experience in Customer service or a related industry.
  • Great IT skills – Excel, Gmail, Internet.
  • Strong phone contact handling skills and active listening.
  • Ability to multi-task, prioritize and manage time effectively.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Ability to remain professional and courteous with customers at all times.
  • Ability to work under pressure.

Apply before 2019-08-31.

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